Refund FAQ
Quick answers on cancellation, withdrawal rights, and billing corrections. For binding details see the refund policy and AGB section 4d.
If I cancel now, do I lose access immediately?
No. Normal account cancellation stops future renewal and keeps access until the end of the current paid period.
Can I get money back for the remaining days of this month/year?
Usually no. Partial-period refunds are generally not granted, except where mandatory legal rights apply or where a confirmed billing/provider error occurred.
What if I was charged twice?
Send a support request with invoice/receipt details. Confirmed duplicates are corrected via refund, credit, or billing adjustment.
Do consumers in Germany/EU have withdrawal rights?
Where legally applicable, yes. If digital service starts immediately after explicit request/consent, compensation for already delivered service may still be retained as allowed by law.
How do I submit a refund review request?
Use the contact form and include account email, billing reference, and reason. Requests are reviewed manually.
Note: For binding details, our Terms, the refund policy, and mandatory statutory consumer rights always apply.